CLAIM NOT PAID - Claim number: ***

<p>I had the ceiling collapse at my property of which i contacted Auto and general, my Home owners insurance. An assessor come out and viewed the damages.</p> <p>On investigation they contacted me to advise me that the claim will not be honoured.</p> <p>The first gentlemen by the name of Tshopelo contacted me advising me that the claim would not be honoured as there was no sufficient maintenance done within the Ceiling. I'm no Rocket scientist but I don’t know who does maintenance within the ceiling. Yes, if there is birds etc. But this not the case.</p> <p>After not accepting this. Yonalda contacted me, she unfortunately left a voicemail and I wasn’t able to speak to her. She left a voicemail as if she was built up confidence the entire day and making sure she knew what she was talking about. On this voicemail she advises me that it is nothing to do with maintenance but with the fact that there wasn’t sufficient brandering within the ceiling and that is why it collapsed.</p> <p>This property has been built around 30 years ago and I get told that there is not enough brandering in the ceiling. Why then, was an occupational certificate issued by the council, that everything is to their satisfaction and occupation is possible in this home. This is done by a qualified engineer.</p> <p>I'm now expecting another call from your company advising me that there is aliens walking around in the ceiling and your company will not acknowledge the client. As if anything is being said and no proper assessment was done that people are coming up with any excuses not to acknowledge this claim.</p> <p>To me it seems as if your company is trying any trick under the sun not to acknowledge this claim. Let me advise you, people and myself pay for Home owners insurance (HOC) in order to have peace of mind should something happen. This was an unforeseen situation of which I had claimed as I am paying for peace of mind. With my claim not being acknowledged, I will be taking my business elsewhere. As your company is misleading people into believing that there are paying for peace of mind.</p> <p>Also I am requesting that all my funds that i have paid for, from inception of this insurance be refunded to me. You should have not taken my funds knowing that there was not enough brandering in my ceiling. I am no engineer but if an occupation certificate is issued, it means that an engineer was happy with the work done and one can move into the residence. Now all of a sudden auto and General is saying that someone should have never been living in this property for 30 years???</p> <p>I have already found alternative HOC insurance. I will be cancelling my 2 policies with you and making sure that no one that I know has insurance with you either. I was once told that Auto and general isn't the greatest but now I know for myself.</p> <p>Please may you refund all the funds that I have been paying you from when I first started having insurance with you. If this is not done, I will be going further to the ombudsman for insurance and the paper if need be.</p> <p> </p>