1 reviews | Active since Apr 2015
Claim not being attended to
I logged a claim in April last year for a phone that was ******. There were some issues with MTN not being able to blacklist the device. Once everything was completed, I gave all the information to Auto and General to continue with the claim process.
I have been constantly phoning the call centre and trying to find out the status and updates on my claim, but nobody is ever able to assist, and they keep telling me that they will get back to me, but never do. I was informed that the black listing didn't occur properly, which was not my fault, and not my issue. They told me that they will investigate the issue and get back to me, but again, I do not hear from them, and I constantly call to find out that they can't assist me!
I'm still paying insurance for a phone that was ****** in April last year!!
I require this matter to be urgently attended to!
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, there are still items outstanding on the claim before the claim can be reviewed.
We have requested that you are contacted by the claims department who will discuss the process with you. Please understand that we will not be able to finalise the claim, until such time that we have received the requested documentation.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, there are still items outstanding on the claim before the claim can be reviewed.
We have requested that you are contacted by the claims department who will discuss the process with you. Please understand that we will not be able to finalise the claim, until such time that we have received the requested documentation.
Kind Regards,
The Auto & General Team.