Claim

My experience with Auto & General has been extremely disappointing. Throughout my claim process, I encountered poor customer service, with some agents being rude and unhelpful. Communication was inconsistent, and I often had to follow up myself for updates that were promised but never provided.

What has been most frustrating is that I was insured for retail value, yet the settlement amount paid was lower than what was initially communicated to me. This left me feeling misled and questioning the transparency of the process.