Claim enquiries (horrible experience)

<p>I have been on the phone from about 13:34pm today , 19/09/2016</p> <p> </p> <p>1. At around 13:32 , i called from ********** 965 , and got through the a consuktant whp kept quiet on the other side. ( I WANT THE CALL TRACED )</p> <p>2. Called back again , firendly lady , assists by re-opening my claim , however could not give me the number of the panel beater, and 'attempted' to put me through , call disconnected.</p> <p>3. Call back again , explain again , gentlemen proceeds to assist , i hold on the line as he calls the service provider to get the details for me . CALL cuts again !</p> <p> </p> <p>All in all , i was on the phone from around 13:32 to around 13:55.</p> <p> </p> <p>All i want is contact number for the panel beater my car was supposed to go to ?</p> <p> </p> <p>Policy number : ********** 94</p> <p> </p>