claim delay with no communication

I'm complaining about my claim was submitted on the 28 of May 2023 today is fully month with no feedback, no communication this company is failing on claim stage as a client I was expecting the update as I submitted the claim it seem they didnt care about the clients they promise me about the claim to be finalized within seven working days, this people is irritating when I sent the email to claims dept. is always promising one of consultant will contact me back I never receive a call from claims dept. until today I need to know about my claim status if you failed to assist me please let me know and bring back my car with immediately effect because this insurance is useless to me, is very good to deduct the monthly premium but when I m in a trouble no communication what kind of business, I give you three days as from today to get back to me after three days I take the case further I'm fed up with Auto & General and poor service