LS
LERUSHKA S

1 reviews | Active since Apr 2016

15 Apr 2016, 11:13

CLAIM DECLINED

I BORROWED MY MOTHERS VEHICLE DUE TO THE FACT THAT MY VEHICLE WENT IN FOR REPAIRS. THE DAY WE TOOK THE INSURANCE WE WERE NEVER TOLD TO PUT ME ON AS A REGULAR DRIVER WHEN I BORROW HER CAR. I THEN HAD AN ACCIDENT BEYOND MY CONTROL WHEN I WAS ON MY WAY TO BETHAL TO TAKE THE CAR BACK. THE CAR IS WRITTEN OFF AND DUE TO THE FACT THAT I WAS NOT PUT ON AS A REGULAR DRIVER THE CLAIM WAS DECLINED. I ALSO PHONED IN DOING MY OWN RESEARCH AND THE LADY WHOM I SPOKE TO AND RECOREDED CONFIRMED ANYONE CAN DRIVE YOUR CAR WITH YOU BEING THE REGULAR DRIVER, IF THE ARE INVOLVED IN AN ACCIDENT THE CLAIM WILL PAY OUT AS LONG AS THEY HAVE A VALID DRIVER LICENCE AND THERE WILL BE AN ACCESS FEE TO PAY BECAUSE THEY ARE NOT A REGULAR DRIVER. NOW I NEED TO CONTINUE PAYING THAT CAR AND INSURANCE FOR WHAT REASON. <br>

0
Replies (1)
Auto & General
Auto & General's reply15 Apr 2016, 12:19
Official
Hello LERUSHKASACHSE,

Thank you for bringing this matter to our attention.

Kindly allow us the opportunity to look into all aspects relating to the outcome of the claim.

We certainly acknowledge your frustration and assure you feedback will be provided as soon as we have more information.

Kind Regards
The Auto and General Team

Best regards,