Claim customer complaint

Hot involved in a car accident on the 23rd of April 2026 and still waiting for an approval for my car to be fixed. My car was towed from the accident scene whilst I was rushed to hospital by an ambulance.

I called for follow ups and sent emails without getting responses until today, instead i get sms mesaages saying my cliam still pending third-party verification.

The assesor called me 2 weeks back advising hiw much is the quote but it is not been given the attention it deserves.

I cantbe following up all the time and yetno responses from the agent assigned to my claim. This has been frustrating taking into account all the trauma insuffered from the accident.