Claim approved by no delivery

I had water damage in the ceiling and a theft over the weekend of the weekend of 11/12 April and submitted a claim telephonically on 13 April 2015. The claims took around 10 working days to be approved as contractors and assessors had to come out. Both claims have been approved, but to date I have not been contacted by any contractors for the repair of the ceiling and replacement of my gate motor. This is the second time I have had this experience with Auto and General.