Claim approved but not honoured

I made a claim on my tyre and rim policy on the 30th november 2017. the claim was approved and superquick Lydenburg had to replace the damaged tyre for me. The tyre has not been replaced. i am send from pillar to post by both companies. Auto and general says i must pay an excess of R93.75 to superquick and superquick says auto and general must first pay the difference before they can accept my excess payment. This is frustrating because i was forced to buy another tyre even though i have a tyre and rim cover.