GC
Given C

1 reviews | Active since Apr 2014

27 Dec 2019, 14:03

Claim and service

Regarding my below concern please note that its not finalized, I am still experiencing issues to get hold of you guys and weekend you dont work. How must I proceed in this case as i have sent you a revised quote and you are not getting back to me while at 5 you are knocking off, must I use my money to purchase a new tyre and you will reimburse me your portion that was supposed to be paid to tyger wheel and tyre? You guys are unreachable and its frustrating because I cannot get anything done without your approval.

Given C 8 reviews | Active since Apr 2014 24 Dec 2019, 08:36 Claim and bad service I have claimed for tyre to be replaced from them, when I follow up they ignore my calls and let me hold for 20 minutes then transfer me to another person then end up dropping the call, when i call again they never answer, thats the kind of service i am getting from them and yet they are debiting my account monthly, they must say if they dont want to settle my claim so that i can buy it from my own pocket and stop wasting my airtime like this, i am traveling and they are delaying me as i wont be able to drive with a tyre thats not good, might as well cancel them and buy the tyre as they do not know the meaning of emergency . Long process to claim but easy to join and debit your account.

0
Replies (2)
Auto & General
Auto & General's reply27 Dec 2019, 14:37
Official
Hi Given,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will make contact with you to assist.

Kind Regards,
The Auto and General Team.
GC
Given C's update30 Dec 2019, 10:36
Reviewer Update
Thank you all is sorted, you guys know what client centricity is all about, you are hands on and supportive if you can get the same people to handle your claims department you will be flying sky high and taking Auto and General to greater hights. Thank you once again