Claim and poor service delivery

it took 3 months for auto & General to do physical assessment on my car and in that 3 months I was the calling them everyday for feedback about my car, and they were always promising to give me final feedback after every 2 days. They rejected my my claim for not exchanging contact details with the third party person and there was no way we can exchange contact details because the person immediately drove towards me in an aggressive way. 3 days ago I requested them to tow my car to VW so that it can be fixed but they still haven't yet towed it and I have doing follow up with but nothing is happening and I have already booked it for services as well. Auto and general doesn't value their clients, the only thing they enjoy is debiting our money month end and am very disappointed about their services because their claim department is not even completent at all. Even now they don't want to send me the quotation they did on my car. They only thing they care about is our money, not delivering services to their clients🤞🤞🤞🤞