GC
Given C
1 reviews | Active since Apr 2014
24 Dec 2019, 08:36
Claim and bad service
I have claimed for tyre to be replaced from them, when I follow up they ignore my calls and let me hold for 20 minutes then transfer me to another person then end up dropping the call, when i call again they never answer, thats the kind of service i am getting from them and yet they are debiting my account monthly, they must say if they dont want to settle my claim so that i can buy it from my own pocket and stop wasting my airtime like this, i am traveling and they are delaying me as i wont be able to drive with a tyre thats not good, might as well cancel them and buy the tyre as they do not know the meaning of emergency . Long process to claim but easy to join and debit your account.
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Replies (4)0
Replies (4)
Auto & General's replyOfficial
24 Dec 2019, 09:13Hi Given,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply24 Dec 2019, 09:13
Official
Hi Given,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
24 Dec 2019, 15:30Hi Given,
We are pleased to confirm that the claim has been finalised and that you were informed about the way going forward.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that the claim has been finalised and that you were informed about the way going forward.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply24 Dec 2019, 15:30
Official
Hi Given,
We are pleased to confirm that the claim has been finalised and that you were informed about the way going forward.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that the claim has been finalised and that you were informed about the way going forward.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
GC
Given C's updateReviewer Update
27 Dec 2019, 14:32This is not finalized as I sent a revised quote and need your approval before you knock off at 5 since you dont work weekends, Im traveling back to Jozi tomorrow and I would like to sort this out before this long journey, your urgent assistance is required.
GC
Given C's update27 Dec 2019, 14:32
Reviewer Update
This is not finalized as I sent a revised quote and need your approval before you knock off at 5 since you dont work weekends, Im traveling back to Jozi tomorrow and I would like to sort this out before this long journey, your urgent assistance is required.
Auto & General's replyOfficial
30 Dec 2019, 12:01Hi Given,
We confirm that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Auto & General's reply30 Dec 2019, 12:01
Official
Hi Given,
We confirm that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.