claim

<p>I had a smash and grab, called insurance and they referred me to glasfit in Wynberg. Window was supposed to be replased sameday but no one called i eventually went to glassfit and they said sorry we did not receive anything from your insurance and even if we receive it today we cannot replace your window today. Called my insurance and they contacted glassfit and after a long debate with me on the other side they said no sorry wait till tomorrow. So i had to make all the calls and i must take another day off from work. Went to another wynberg glass and at 4pm they went out got the window and replaced it for me at my own cost and insurance company agreed to pay me back. got all my receipts scanned to auto & general and no body bothered to email or call me again. It seems as if they want to take your money but as soon as theres a claim they dont care. This happened about 2 months ago and im still waiting but every month they religiously deduct all there money. </p>