mG
mxolisi G

1 reviews | Active since Nov 2015

23 May 2025, 16:23

Claim

I reported damage to my boundary wall. An *********** assessor, has submitted silly assessment. He recommended R4000 payout for the claim. I know want auto and general to hire their own contractor to fix the whole wall and deduct excess. How can you buy bricks, sand, cement, plates primer, paint the wall, labour remove rubble with costs R1200 kn average on R4000 budget. I think this stupid Assessor has never built a house and does not even know costs of material. I wonder how he got appointed to do this work. I am considering to move all my 4 policies back to Outsurance as a result of this unpleasant experience. I need to see urgent action and resolution

0
Replies (3)
Auto & General
Auto & General's reply23 May 2025, 16:29
Official
Good day Mr. MJ Goniwe, 

We are sorry to hear that you are not happy with the outcome of your claim.  We understand how frustrating that must be for you.

We will arrange for the relevant team to contact you to assist.

Kind regards, 
The Auto & General team
mG
mxolisi G's update23 May 2025, 16:35
Reviewer Update
Looking forward to connect with hour team and send experienced person please.
Auto & General
Auto & General's reply23 May 2025, 16:37
Official
Hello Mr Goniwe, 

Your complaint has been escalated to a manager, and they will be in touch with you as soon as possible.

Kind regards, 
The Auto & General team