Claim

Good day Auto and General. I am writing this email to express my deepest disappointment with your company/claim approvers. I submitted a claim back in July 2023 which was approved, however after my car was submitted for repairs at Automagic in Parow I got a call from one of the mechanics informing me that the insurance is declining to pay for my right headlight which was affected by the accident. I submitted pictures/video of the damages and even information of the person who pumped into me. How inconsistence your company is where I had to submitted documents numerous times for a claim that was submitted two months ago and approved, I very angry as I also waited for a month for my car and it still came back not fully fixed as the mechanic had to reuse a broken headlight because of your company refusing to pay for my claim. I paid 7950 access fee and bare in mind this is my first claim ever but no you guys didn't pay for my claim. All i was told by the agent is that the headlight was not affected by the accident and all that was accessed from a picture without even sending a qualified person to go physically have a look at the light. I thought Automagic is your trusted repair company and trusted their people. But it should be that there is no communication and trust yet you inform your customers to send their cars for repair there. I will spread my word about my experience with you guys. Very uppest