Christmas came early — debit order edition

Auto & General clearly couldn’t wait.

Despite an agreement that my debit order would be processed on 1st day of each month, my account was debited on 25th, Christmas Day. So much for agreements.

To add to the festive surprise, my bank has confirmed that the debit order is locked, meaning Auto & General ensured this could not be easily challenged. Very efficient , just not very ethical.

It’s impressive how debit orders work flawlessly on a public holiday, yet respecting an agreed date seems negotiable. Christmas Day was apparently more important.

If this is how Auto & General plans to treat customers, I will be cancelling my policy and taking my business elsewhere. I would strongly advise others to think twice before using Auto & General and to watch their debit dates very closely.

An explanation would be appreciated, unless early debits are now part of the festive offering.