Cheated by Auto & General Insurance

As a business owner, I will NEVER EVER refer any contact, friend, or family member to Auto& General Insurance or its various brands under the umbrella.

I am appalled at the level of service we've received from Auto and General.

Our parked vehicle was knocked over a year ago – initially, A&G refused to assist us with a 3rd party claim. We ended up paying an excess fee of R8300 for a first-time claim, even though I don't remember agreeing to this exorbitant fee when being quoted by A&G (to date we are still waiting on the recording)

It has been the worst experience dealing with the claims department. We provided all the information required, including the ID copy of the accused driver who knocked our vehicle, his insurance details (in his writing), contact information, and a video confirming his guilt.

One year later, we are told that A&G will not pursue the matter further since the guilty party has failed to: Register the claim with his insurance company and does not answer the phone or ignores the caller!

The fact that we pay our ridiculously overpriced insurance monthly and when the service is required, we are told that we need to take the matter to small claims court, which is completely unacceptable.

What is the point of having insurance? You would expect that A&G has knowledgeable lawyers on their payroll who assist clients in this regard?

To make matters worse, the Head of Auto & General, Ricardo Coe, has not responded to any of our emails, ongoing since last year.

How is this acceptable!?