Charity Institution in Disguise

The registered regular driver of my car got an accident on 22 November 2020, I called Auto & General. Responded promptly in less than an hour, towed the car away to their panel beater. Got so excited hoping everything would be as effortless as towing away my car. Then followed a rain of telephonic interrogations ,one after the other. Eventually Samantha Harvey called to inform me that she's busy laying a claim so that my car would be fixed. She called again with lots of interrogative questions a d asked me to request my car's roadtrip from 21 to 22 November 2020,from my car tracking company, I did. On 29 December 2020 Samantha called me whilst I was traveling on a gravel road, and communication kept breaking, so I asked her to call me later, or call my regular driver. She called my driver and told him the claim had been declined because accident occurred away from the registered parking place. Didn't know that Auto &General only insures" parked cars " What's the point of insuring a car when it's not covered on the road where accidents commonly happen? So very disappointed, pity I insured both of my cars and my home with them, little did I know that they are a charity institution who ***** people to donate money monthly thinking they are paying for insurance.