Cell phone cover increased without consultation

<p>Policy number: ********** 17</p> <p>I realised when my debits went off this month that I have a debit of R509.00 I don't know about from Auto and General, immediately contacted them and they informed me that, that's my cell phone cover. Apparently a business decision was taken to increase all cell-phone covers. My intial cover was R343.00. I did not recieve any form of communication from Auto and General informing about this change. They call-center agents insisted they send me an email in May 2017 which I could not find, I asked them to forward the email with the trail to me and they could not but sent me a new email. I was put through to the supervisor who then told me that my letter was sent by mail. Funny cause all my communication with them is on e-mail unless new policy documents are sent. She told me there's nothing she can do and advised me to cancel my policy if I do not want it. I have other covers with A&G and so disappointed and angry about this lack of communication and lies. </p>