1 reviews | Active since May 2014
Caution when taking out Auto and General - Value added services (Protection plans)
<p>My parents passed away last year - on death we cancelled the Auto & General car insurance. After a few months we found papers that showed they have taken our extra insurance at Auto & General - these extra packages ( Protection Plan, value added Products) they currently advertise on TV. On cancellation we were not told about these benefits - now we are waiting for Auto & General - which I understood is affiliated with Assupol to come back to us on the claims. We are 6 weeks in now - and no response .... always amazed how quickly these insurances are sold and promises made - but when it gets to pay-out - service is disappearing. Be carefull when you take out these insurance - good adverti*****t- but seems difficult to keep to their promises of pay-out .....</p>
We acknowledge your complaint.
We are truly sorry to hear about the loss of your loved ones. We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge your complaint.
We are truly sorry to hear about the loss of your loved ones. We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our Customer Relation Specialist has been in contact with you and the agreement is that we will investigate your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our Customer Relation Specialist has been in contact with you and the agreement is that we will investigate your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.