1 reviews | Active since Mar 2009
Caution Before You Sign Up with This Company
I strongly advise against investing your money in this service.
I signed up for a legal business policy with them last year, and my experience has been incredibly disappointing.
A. Initial Request for Legal Documents When I first needed basic documents—SLA templates, retainer agreements, credit application forms, and the like—I was told they could help. In reality, they could only provide about half of what I needed. Maybe less.
B. Recent Issue – Letter of Demand and Legal Escalation Just last week, I contacted them regarding a letter of demand and possible litigation:
The first representative I spoke to struggled to communicate effectively in English. After repeating myself multiple times, I had to insist on being transferred to a supervisor just to escalate the matter.
I was eventually referred to an attorney—but here’s the kicker: the attorney’s office couldn’t find any record of my legal policy with A&G. None. How is that even possible?
I requested a callback yesterday to resolve the issue. They “promised” I'd be contacted by the end of the business day. It’s now 10 minutes before close of business and—surprise—I’m still waiting.
A&G deducts money from my account every single month. So I have to ask: where exactly is that money going?
Anyone else see the problem here? Because from where I’m standing, this is beyond concerning. It’s infuriating.
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible
Kind regards,
The Auto & General Team.
