KL
Kim L

1 reviews | Active since Mar 2009

12 Jun 2025, 16:21

Caution Before You Sign Up with This Company

I strongly advise against investing your money in this service.

I signed up for a legal business policy with them last year, and my experience has been incredibly disappointing.

A. Initial Request for Legal Documents When I first needed basic documents—SLA templates, retainer agreements, credit application forms, and the like—I was told they could help. In reality, they could only provide about half of what I needed. Maybe less.

B. Recent Issue – Letter of Demand and Legal Escalation Just last week, I contacted them regarding a letter of demand and possible litigation:

The first representative I spoke to struggled to communicate effectively in English. After repeating myself multiple times, I had to insist on being transferred to a supervisor just to escalate the matter.

I was eventually referred to an attorney—but here’s the kicker: the attorney’s office couldn’t find any record of my legal policy with A&G. None. How is that even possible?

I requested a callback yesterday to resolve the issue. They “promised” I'd be contacted by the end of the business day. It’s now 10 minutes before close of business and—surprise—I’m still waiting.

A&G deducts money from my account every single month. So I have to ask: where exactly is that money going?

Anyone else see the problem here? Because from where I’m standing, this is beyond concerning. It’s infuriating.

0
Replies (3)
Auto & General
Auto & General's reply12 Jun 2025, 16:22
Official
Good day
 We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible
Kind regards,
The Auto & General Team. 

KL
Kim L's update13 Jun 2025, 12:13
Reviewer Update
I am extremely disappointed and frustrated. I was assured by your team that a senior manager would contact me this morning—yet I have received no call, no update, nothing. Unfortunately, this aligns with my experience so far: continued silence and broken promises. I need immediate clarity on why a personal legal policy was processed when I explicitly signed up for a business policy. This discrepancy is unacceptable. How am I expected to move forward with contract/litigation developments under these circumstances? If this was a deliberate misrepresentation, I consider it a serious breach of trust—and potentially *****ulent. I am now seriously considering pursuing this through ******** channels if I do not receive a satisfactory explanation and resolution without further delay. Please escalate this to someone who can take ownership and respond immediately.
KL
Kim L's update18 Jun 2025, 09:04
Reviewer Update
Congratulations for getting a junior to contact me. I am still waiting for a senior manager to explain what is going on here. We are now going on almost a week.