QG
Quentin G
1 reviews | Active since Jul 2012
02 Jul 2019, 15:03
CAUTION !!! AUTO & GENERAL and DIGICALL ASSESSING SOLUTIONS
Good day, Over a month now and no joy from Auto and General. They appointed Digicall Assessing Solutions to assess damage to my property and send their preferred suppliers to repair the damage to my property caused by a drunk driver. Auto and General not happy with repair quotation(s) from assessor and requested a "lower" quotation. I get the impression that Auto and General now tries to see how they can take short cut and get the repair work done at " under replacement value" Digicall Assessing Solutions is an insult to any industry as they appoint contractors to do the repair work and then cancel with them again etc... Always passing the buck between the two companies.
I WON'T RECOMMEND DEALING WITH BOTH AUTO & GENERAL AS WELL AS DIGICALL ASSESSING SOLUTIONS !!!
Regards,
Quentin
Helpful (0)
Replies (9)0
Replies (9)
Auto & General's replyOfficial
02 Jul 2019, 15:05We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply02 Jul 2019, 15:05
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
03 Jul 2019, 15:48Update:
As discussed with our Customer Relation Specialist, we are pleased to confirm that the repairs have started. We will address any/all service failures on an internal basis and sincerely apologise for the frustration this has caused.
As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we are pleased to confirm that the repairs have started. We will address any/all service failures on an internal basis and sincerely apologise for the frustration this has caused.
As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply03 Jul 2019, 15:48
Official
Update:
As discussed with our Customer Relation Specialist, we are pleased to confirm that the repairs have started. We will address any/all service failures on an internal basis and sincerely apologise for the frustration this has caused.
As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we are pleased to confirm that the repairs have started. We will address any/all service failures on an internal basis and sincerely apologise for the frustration this has caused.
As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
QG
Quentin G's updateReviewer Update
03 Jul 2019, 20:55Good day,
I have been contacted and repair work has commenced.
Thank you for your assistance.
Once the repairs have been done and the quality inspected, i'll review and update on hellopeter.
Thank you.
Regards,
Quentin
I have been contacted and repair work has commenced.
Thank you for your assistance.
Once the repairs have been done and the quality inspected, i'll review and update on hellopeter.
Thank you.
Regards,
Quentin
QG
Quentin G's update03 Jul 2019, 20:55
Reviewer Update
Good day,
I have been contacted and repair work has commenced.
Thank you for your assistance.
Once the repairs have been done and the quality inspected, i'll review and update on hellopeter.
Thank you.
Regards,
Quentin
I have been contacted and repair work has commenced.
Thank you for your assistance.
Once the repairs have been done and the quality inspected, i'll review and update on hellopeter.
Thank you.
Regards,
Quentin
QG
Quentin G's updateReviewer Update
05 Jul 2019, 17:05Good day,
I am not a thatch specialist, but the Contractor is using damaged poles mixed with thinner new poles, the lapa's framework is skew, etc. and i shall, after the work has been completed, appoint a professional, independent auditor to audit the structure(s)
Thank you.
Regards,
Quentin
I am not a thatch specialist, but the Contractor is using damaged poles mixed with thinner new poles, the lapa's framework is skew, etc. and i shall, after the work has been completed, appoint a professional, independent auditor to audit the structure(s)
Thank you.
Regards,
Quentin
QG
Quentin G's update05 Jul 2019, 17:05
Reviewer Update
Good day,
I am not a thatch specialist, but the Contractor is using damaged poles mixed with thinner new poles, the lapa's framework is skew, etc. and i shall, after the work has been completed, appoint a professional, independent auditor to audit the structure(s)
Thank you.
Regards,
Quentin
I am not a thatch specialist, but the Contractor is using damaged poles mixed with thinner new poles, the lapa's framework is skew, etc. and i shall, after the work has been completed, appoint a professional, independent auditor to audit the structure(s)
Thank you.
Regards,
Quentin
Auto & General's replyOfficial
10 Jul 2019, 10:56We take note of your feedback.
As discussed, the contractor will visit you as per the agreed arrangements. The contractor will provide us with feedback on their findings, and we will be in contact with you to discuss the final outcome.
Kind Regards,
The Auto & General Team.
As discussed, the contractor will visit you as per the agreed arrangements. The contractor will provide us with feedback on their findings, and we will be in contact with you to discuss the final outcome.
Kind Regards,
The Auto & General Team.
Auto & General's reply10 Jul 2019, 10:56
Official
We take note of your feedback.
As discussed, the contractor will visit you as per the agreed arrangements. The contractor will provide us with feedback on their findings, and we will be in contact with you to discuss the final outcome.
Kind Regards,
The Auto & General Team.
As discussed, the contractor will visit you as per the agreed arrangements. The contractor will provide us with feedback on their findings, and we will be in contact with you to discuss the final outcome.
Kind Regards,
The Auto & General Team.
QG
Quentin G's updateReviewer Update
12 Jul 2019, 10:33Good day,
Both the appointed contractor ( performing the work ) an a senior assessor from Digicall visited me. The lapa does not comply with building regulations. We are waiting for the report from the senior assessor.
Thank you.
Regards,
Quentin
Both the appointed contractor ( performing the work ) an a senior assessor from Digicall visited me. The lapa does not comply with building regulations. We are waiting for the report from the senior assessor.
Thank you.
Regards,
Quentin
QG
Quentin G's update12 Jul 2019, 10:33
Reviewer Update
Good day,
Both the appointed contractor ( performing the work ) an a senior assessor from Digicall visited me. The lapa does not comply with building regulations. We are waiting for the report from the senior assessor.
Thank you.
Regards,
Quentin
Both the appointed contractor ( performing the work ) an a senior assessor from Digicall visited me. The lapa does not comply with building regulations. We are waiting for the report from the senior assessor.
Thank you.
Regards,
Quentin
QG
Quentin G's updateReviewer Update
19 Jul 2019, 10:09Good day,
New lapa was taken down and contractor are busy rebuilding it.
This morning, I received a call from the Pro Mega ( lapa builder )
We'll have an inspection on Monday morning at 10:00.
Thank you.
Best,
Quentin
New lapa was taken down and contractor are busy rebuilding it.
This morning, I received a call from the Pro Mega ( lapa builder )
We'll have an inspection on Monday morning at 10:00.
Thank you.
Best,
Quentin
QG
Quentin G's update19 Jul 2019, 10:09
Reviewer Update
Good day,
New lapa was taken down and contractor are busy rebuilding it.
This morning, I received a call from the Pro Mega ( lapa builder )
We'll have an inspection on Monday morning at 10:00.
Thank you.
Best,
Quentin
New lapa was taken down and contractor are busy rebuilding it.
This morning, I received a call from the Pro Mega ( lapa builder )
We'll have an inspection on Monday morning at 10:00.
Thank you.
Best,
Quentin
QG
Quentin G's updateReviewer Update
07 Aug 2019, 09:26Hi,
Pro-Mega Agencies has rebuild the lapa which they had to take down.
As agreed, the senior assessor was suppose to re-evaluate the lapa once it has been re-build. Procurement manager, Mr. Pieter Viljoen arrived ( with Mr. Chris Venter from Pro-Mega Agencies ) and informed me that the senior assessor, Jack De Beer when over his power and he ( Pieter Viljoen, procurement manager from Digicall ) came to my house to inform me that the lapa's compliant and we can now sign off. I asked him for a report and statement that the lapa has been build to his satisfaction. I never received a report from him and had an independent audit done by SATAS. I informed them that i'm going to do this if i don't get a report from them. SATAS audit was done and the lapa miserably failed.
Why on earth would Digicall sent a procurement manager to act on behalf of a assessor ?
Pro-Mega is now pushing for me to pay them the excess ( which now more than doubled ) and they want to now return to the lapa and " repair " their mistakes as shown on the SATAS report.
I am now waiting for Dorothy Smit from Tellesure ( Auto & General ) to get back to me.
Unfortunately, she'll only be back in the office on Monday, the 12th of August 19'.
I am not going the allow Pro-Mega to continue trying to build a lapa at my, and for that matter, Auto & General's expense.
If Auto & General / Telesure and myself can't reach an agreement, i shall escalate the matter by means of legal council.
Thank you.
Regards,
Quentin Gerber
Pro-Mega Agencies has rebuild the lapa which they had to take down.
As agreed, the senior assessor was suppose to re-evaluate the lapa once it has been re-build. Procurement manager, Mr. Pieter Viljoen arrived ( with Mr. Chris Venter from Pro-Mega Agencies ) and informed me that the senior assessor, Jack De Beer when over his power and he ( Pieter Viljoen, procurement manager from Digicall ) came to my house to inform me that the lapa's compliant and we can now sign off. I asked him for a report and statement that the lapa has been build to his satisfaction. I never received a report from him and had an independent audit done by SATAS. I informed them that i'm going to do this if i don't get a report from them. SATAS audit was done and the lapa miserably failed.
Why on earth would Digicall sent a procurement manager to act on behalf of a assessor ?
Pro-Mega is now pushing for me to pay them the excess ( which now more than doubled ) and they want to now return to the lapa and " repair " their mistakes as shown on the SATAS report.
I am now waiting for Dorothy Smit from Tellesure ( Auto & General ) to get back to me.
Unfortunately, she'll only be back in the office on Monday, the 12th of August 19'.
I am not going the allow Pro-Mega to continue trying to build a lapa at my, and for that matter, Auto & General's expense.
If Auto & General / Telesure and myself can't reach an agreement, i shall escalate the matter by means of legal council.
Thank you.
Regards,
Quentin Gerber
QG
Quentin G's update07 Aug 2019, 09:26
Reviewer Update
Hi,
Pro-Mega Agencies has rebuild the lapa which they had to take down.
As agreed, the senior assessor was suppose to re-evaluate the lapa once it has been re-build. Procurement manager, Mr. Pieter Viljoen arrived ( with Mr. Chris Venter from Pro-Mega Agencies ) and informed me that the senior assessor, Jack De Beer when over his power and he ( Pieter Viljoen, procurement manager from Digicall ) came to my house to inform me that the lapa's compliant and we can now sign off. I asked him for a report and statement that the lapa has been build to his satisfaction. I never received a report from him and had an independent audit done by SATAS. I informed them that i'm going to do this if i don't get a report from them. SATAS audit was done and the lapa miserably failed.
Why on earth would Digicall sent a procurement manager to act on behalf of a assessor ?
Pro-Mega is now pushing for me to pay them the excess ( which now more than doubled ) and they want to now return to the lapa and " repair " their mistakes as shown on the SATAS report.
I am now waiting for Dorothy Smit from Tellesure ( Auto & General ) to get back to me.
Unfortunately, she'll only be back in the office on Monday, the 12th of August 19'.
I am not going the allow Pro-Mega to continue trying to build a lapa at my, and for that matter, Auto & General's expense.
If Auto & General / Telesure and myself can't reach an agreement, i shall escalate the matter by means of legal council.
Thank you.
Regards,
Quentin Gerber
Pro-Mega Agencies has rebuild the lapa which they had to take down.
As agreed, the senior assessor was suppose to re-evaluate the lapa once it has been re-build. Procurement manager, Mr. Pieter Viljoen arrived ( with Mr. Chris Venter from Pro-Mega Agencies ) and informed me that the senior assessor, Jack De Beer when over his power and he ( Pieter Viljoen, procurement manager from Digicall ) came to my house to inform me that the lapa's compliant and we can now sign off. I asked him for a report and statement that the lapa has been build to his satisfaction. I never received a report from him and had an independent audit done by SATAS. I informed them that i'm going to do this if i don't get a report from them. SATAS audit was done and the lapa miserably failed.
Why on earth would Digicall sent a procurement manager to act on behalf of a assessor ?
Pro-Mega is now pushing for me to pay them the excess ( which now more than doubled ) and they want to now return to the lapa and " repair " their mistakes as shown on the SATAS report.
I am now waiting for Dorothy Smit from Tellesure ( Auto & General ) to get back to me.
Unfortunately, she'll only be back in the office on Monday, the 12th of August 19'.
I am not going the allow Pro-Mega to continue trying to build a lapa at my, and for that matter, Auto & General's expense.
If Auto & General / Telesure and myself can't reach an agreement, i shall escalate the matter by means of legal council.
Thank you.
Regards,
Quentin Gerber
QG
Quentin G's updateReviewer Update
03 Sept 2019, 10:15Good morning,
Auto & General ( Telesure ) investigated and remedied the issue.
My trust in Auto&General has been restored.
Please be careful when dealing with Digicall Assessing Solutions and Pro-Mega Agencies.
Thank you.
Regards,
Quentin Gerber
Auto & General ( Telesure ) investigated and remedied the issue.
My trust in Auto&General has been restored.
Please be careful when dealing with Digicall Assessing Solutions and Pro-Mega Agencies.
Thank you.
Regards,
Quentin Gerber
QG
Quentin G's update03 Sept 2019, 10:15
Reviewer Update
Good morning,
Auto & General ( Telesure ) investigated and remedied the issue.
My trust in Auto&General has been restored.
Please be careful when dealing with Digicall Assessing Solutions and Pro-Mega Agencies.
Thank you.
Regards,
Quentin Gerber
Auto & General ( Telesure ) investigated and remedied the issue.
My trust in Auto&General has been restored.
Please be careful when dealing with Digicall Assessing Solutions and Pro-Mega Agencies.
Thank you.
Regards,
Quentin Gerber