Carless due to approval process taking too long!

<p>While I am relieved that the claim to fix my car is approved, the process was quite strenuous and took longer that I had anticipated.</p> <p>My accident occurred Monday evening on the 10th of October, I reported the incident to the police the same evening and was only able to lodge in my claim the next morning – 11th of October 2016.</p> <p>I was happy with the assistance on the 11th as I was able to get a courtesy car in the mean while; my frustration comes from the fact that I had to call the insurance continuously to ensure that my car would be attended to by the assessor as it had been at the dealership for over 3 days; when I enquired (13 Oct 2016) I was informed that and the only reason that my car wasn’t attended to is because they didn’t have the contact details of where the vehicle was, after I informed them on the 11th that it was at the Mercedes Benz – Menlyn dealership; I then had to hang up get the details and call again to give the consultants the details myself, which wasted a further 2 days as I was under the impression that obtaining the details wouldn’t be a huge task.</p> <p>An arrangement for the car to be towed was arranged on the 17th of October, and the assessment took place on the 19 of October. I called to check on the assessment report on 22nd October but was told that the report wasn’t ready; I called again on the 24th and was finally given the good news that my claim was approved; please note that it took 2 weeks for my claim to get approved.</p> <p>Now I have a dilemma that the courtesy car needs to go back but my car isn’t ready, I need a car for work – I truly feel that if there weren’t so many delays in the process, which only had traction because I pushed then I wouldn’t be in this predicament.</p> <p>Please assist.</p>