1 reviews | Active since May 2016
Car was in an accident
<p>So my car was in an accident a week ago (I am not claiming from my insurance as it was not my fault). They informed me that I cannot get a car hire(even though it is part of my policy) due to the fact that I am not claiming. What I do not understand is...I am saving auto and general R30000 in damage but you cannot give me a loan car? I pay for a service and frankly I am not getting anything for that service!!!</p> <p> </p> <p>I am highly disgusted in the service. Worst of all is I have referred so many peopl to you and claiming that I have received good service when in actual fact that is not the case.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during the course of the morning to discuss the matter with you.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during the course of the morning to discuss the matter with you.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on your mobile, without any success and a message was left on your voice mail.
We will appreciate it if you will contact us back in order to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on your mobile, without any success and a message was left on your voice mail.
We will appreciate it if you will contact us back in order to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, the benefit of car hire will be available in the event that you claim against your own policy.
In your case, you have are claiming against the third party policy and the process was also discussed with you.
Thank you for your understanding herein, and we invite you to contact our Customer Relation Specialist should you require any assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, the benefit of car hire will be available in the event that you claim against your own policy.
In your case, you have are claiming against the third party policy and the process was also discussed with you.
Thank you for your understanding herein, and we invite you to contact our Customer Relation Specialist should you require any assistance.
Kind Regards,
The Auto & General Team.