Car Insurance ****mer

Not me calling auto and general to cancel my car insurance with them because of the new premium which jumped from R1000 to R1400, that is madness to add fuel to the fire, I spoke to Denver to assist with the cancellation, he urged me to stay he will reduce my premium upon checking various factors like parking conditions at night and drivers record. He promised to send updated policy docs which I never received. On top of that they debited yesterday the new premium of 1400 they debited for the second time this evening that is 2800 in total. I am stuck and confused I can’t pay my rent. I don’t know whether you are ****ming me to enrich your company but what happened I hate it with all my heart and I will proceed with my cancellation. I don’t know what message are you sending out there to your customers. Please do refund my money within 24hrs.