DS
Dean S

1 reviews | Active since Jan 2012

16 Nov 2017, 10:45

Can't cancel POLICY NUMBER ***

I have tried countless times to cancel my quote. I'm in the process of applying for a homeloan and the bank I'm going with includes insurance. I have mailed everyone under the sun yet my latest email reads . Thank you for keeping your policy details up to date. This makes it possible for us to give you the best possible cover.

Your new schedule is in this amendment pack. Please read it carefully and make sure that everything is in order and that it meets your new needs. Please let us know if you have any questions or further changes – call us on ***or send an email to ********** Kind Regards, The BetterLife Team

Is there anyone competent at this company? I have mailed **********

**********

**********

**********

No one has assisted me so far.

0
Replies (4)
Auto & General
Auto & General's reply16 Nov 2017, 13:26
Official

Thank you for bringing this matter to our attention.

We confirm that the matter has been escalated to the relevant team to investigate further.

We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.

Kind Regards

The Auto&General Team

Auto & General
Auto & General's reply16 Nov 2017, 15:05
Official

We can confirm that the policy was cancelled following your initial request.

A letter confirming cancellation will be provided soonest.

Regards,

The Auto & General Team

Auto & General
Auto & General's reply17 Nov 2017, 13:38
Official

We can confirm that the policy was cancelled with immediate effect.

Regards,

The Auto & General Team

DS
Dean S's update18 Nov 2017, 20:25
Reviewer Update
I appreciate the feedback. I hate using this platform but felt like my last option.