SM
Sharon M

1 reviews | Active since Sept 2016

27 Sept 2016, 10:08

Cancelled non existing policy debit order

<p>I was going to take out an insurance policy with Auto and General but due to work commitments I cancelled. After receiveing a call and a letter saying that my policy (even though not properly activated) was cancelled. Somehow they make use of Quality Quote, so i landed up dealing with them and not A&G, Quality Quote dont even know why.</p> <p>Low and behold, 1 Sept my account was debited, I immedaitaely contacted A&G for a refund, I was then put through to Quality Quote, many calls and emails later, I am still waiting for my money.</p> <p>Every time I get told 24 - 48 hours and then 7 - 14 days.</p> <p>Do not be caught with their (very good) telemarket calls. The rates may seem attractive but I would rather pay more than deal with A&G or Quality Quotes.</p> <p> </p>

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Replies (1)
Auto & General
Auto & General's reply27 Sept 2016, 15:45
Official

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialists, please allow us the opportunity to investigate the matter, we will provide you with feedback herein soonest.

Regards,

The Auto and General Team.