TM
Tendayi M

1 reviews | Active since Jan 2015

24 Nov 2015, 15:20

Cancelled insurance policy after i claimed

Begininng of this month my police was rejected by my bank due to sending a different amount than ever other month, then i amended this days down the line i upgraded my policy and aroung the same time i lost some items, at the time i ammended my policy unfortunately there where no funds in the account then Auto and general sent me an email 2 days later that they will debit my account on the 2nd of december to my surprise yesterday evening i recieved another letter from them cancelling my policy saying my debit order had been returned again.<br> <br> This was on the same day they had promised to give me feed back regarding my claim. Clearly the policy was cancelled because i had a claim and a story had to be fabricated in order to stop the claim.<br> <br> Previously i sat on the road for over 3 hours because of this very same company because of failiure to send roadside assistance on time.<br> <br> THIS IS A **** COMPANY.<br> <br> AA was a better insurer.

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Replies (1)
Auto & General
Auto & General's reply25 Nov 2015, 10:53
Official
Hello tendayi76,

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the customer relations specialist who will be in contact with you as soon as possible.

The reason for cancellation of the policy as well the correct outcome of the claim will be investigated and feedback will be provided.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Auto & General Team