CP
Colin P
1 reviews | Active since May 2013
28 Aug 2023, 19:39
Cancellation of insurance but still having debit order deducting
Excelent service with regards to claims but not helpfull when it comes to cancellation of membership. I have moved to different insurance company due to financial reasons and cancelled services with Auto & General now I am paying two companies for the insurance of same vehicle putting me further in debt. After several attempts to cancel membership the debit order is still not stopped. (4th month now paying double for insurance) Bank branch unable to reverse payment due to it being a debicheck order. I am very unsattisfied with the services rendered
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Replies (2)
Auto & General's replyOfficial
28 Aug 2023, 19:53Good day Mr Pea**** .
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in touch.
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in touch.
Kind regards,
The Auto & General team
Auto & General's reply28 Aug 2023, 19:53
Official
Good day Mr Pea**** .
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in touch.
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in touch.
Kind regards,
The Auto & General team
CP
Colin P's updateReviewer Update
28 Aug 2023, 20:03I am working long hours underground and is hence difficult to reach during business hours. I requested my wife to also contact Auto & General to find out what is going on. She was refused assistance claiming that she cant phone on my behalf due to popia law. This make it more difficult because I am unreachable during business hours.
CP
Colin P's update28 Aug 2023, 20:03
Reviewer Update
I am working long hours underground and is hence difficult to reach during business hours. I requested my wife to also contact Auto & General to find out what is going on. She was refused assistance claiming that she cant phone on my behalf due to popia law. This make it more difficult because I am unreachable during business hours.