Cancellation - day light *******

Cancelation !! I, FRT VILJOEN were a customer with them for very long time had my previous vehicle insured with them. I asked my wife to phone them to put in a claim they refused to work with my wife. According to them she are not the policy holder but why the **** are she then allowed to drive the car and be on the insurance as contact details but they refuse to talk to her. We then cancelled the policy as we were offers the very same with a different insurance company with lower premise. We sent them a email. They did not respond. Month end come they took the money very fast...ASSHOLSS.... now they refuse to pay the money back. I phoned them multiple time and sent them the confirmed email that we sent to indicated that the insurance must be cancelled and again no replay from them. They only sent a confirmation of cancellation but did not even try to communicate to us about the money they ****** from us. Today again I phoned and spoke to 2 very ***********'s people.....stupid not the word as or are they just acting stupid to prevent auto and general to pay my money back.......I want my money back as you took my money after I cancelled and you did not do your work by stopping my debit orders... I spend today already more then 1 hours wasting my money and airtime on a company that are not the top of the market....Auto and general company saying must be money talk and bull **** walks as that is the treatment that I have received from them....... Lets see who will phone me back.....