TK
Trevor K
1 reviews | Active since Jun 2019
03 Apr 2024, 08:46
Cancel this policy
I am writing to address some concerns regarding my insurance policy with your company. When I initially signed up for this policy, it was with the understanding that my personal information would be kept confidential and not shared with third-party companies. However, I have recently been receiving unsolicited calls from ***, offering products that I have never expressed interest in. It appears these calls are being made on behalf of your company, which raises serious questions about the handling of my personal data.
Additionally, I want to bring to your attention a request I made to cancel my policy on March 31, 2024. Despite this request being submitted, it seems that no action has been taken to process the cancellation. This lack of responsiveness is concerning and leads me to question whether my complaints and requests are being ignored deliberately.
I must express my disappointment with the level of service provided by your company. It is disheartening to feel disregarded and unheard as a customer. If this is indicative of the standard of service your company offers, then I am left with no choice but to escalate this matter to relevant authorities, including Ombsdumnds.
I want to reiterate the message I conveyed on March 31st, 2024: I have no intention of continuing this policy with your company. The lack of transparency, disregard for privacy, and apparent disregard for customer satisfaction have left me deeply dissatisfied. Regrettably, I now regret my decision to return to A&G.
I implore you to take immediate action to address these issues. It is imperative that my policy is canceled as requested, and that measures are put in place to ensure the confidentiality of my personal information moving forward.
PLEASE REFRAIN FROM CALLING ME, AS I REQUIRE IMMEDIATE ACTION ON MY REQUEST TO BE CARRIED OUT.
Helpful (0)
Replies (9)0
Replies (9)
Auto & General's replyOfficial
03 Apr 2024, 08:55Hi Trevor,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Apr 2024, 08:55
Official
Hi Trevor,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
TK
Please refrain from causing me further distress, as I have already endured significant frustration over the past two weeks with your company's inadequate service. I KINDLY REQUEST THAT YOU CEASE ALL CALLS TO ME.
Trevor K's updateReviewer Update
03 Apr 2024, 09:12Please refrain from causing me further distress, as I have already endured significant frustration over the past two weeks with your company's inadequate service. I KINDLY REQUEST THAT YOU CEASE ALL CALLS TO ME.
TK
Trevor K's update03 Apr 2024, 09:12
Reviewer Update
Please refrain from causing me further distress, as I have already endured significant frustration over the past two weeks with your company's inadequate service. I KINDLY REQUEST THAT YOU CEASE ALL CALLS TO ME.
TK
I am writing to express my extreme dissatisfaction with the handling of my recent policy cancellation request.
On March 31, 2024, I submitted a request to cancel my policy, which was only actioned on April 3, 2024, despite the initial request date. This delay resulted in unnecessary coverage for seven days beyond my cancellation request.
Furthermore, it has now been seven days since the policy was canceled, and I have yet to receive a refund for the premium paid for the period beyond March 31, 2024. This lack of urgency and efficiency in processing refunds is unacceptable and reflects poorly on your company's commitment to customer service.
I am deeply disappointed by the apparent laziness and incompetence displayed in handling such a straightforward task. As a customer, I expected prompt and efficient service, which has clearly not been delivered in this instance.
I demand an immediate refund for the remaining days of coverage beyond March 31, 2024. Additionally, I insist on receiving compensation for the inconvenience and frustration caused by the delay and lack of communication.
It is regrettable that I have been forced to resort to such measures, but I have no choice but to express my dissatisfaction publicly if necessary to ensure that my concerns are addressed promptly.
I expect a prompt response and resolution to this matter.
Trevor K's updateReviewer Update
10 Apr 2024, 13:53I am writing to express my extreme dissatisfaction with the handling of my recent policy cancellation request.
On March 31, 2024, I submitted a request to cancel my policy, which was only actioned on April 3, 2024, despite the initial request date. This delay resulted in unnecessary coverage for seven days beyond my cancellation request.
Furthermore, it has now been seven days since the policy was canceled, and I have yet to receive a refund for the premium paid for the period beyond March 31, 2024. This lack of urgency and efficiency in processing refunds is unacceptable and reflects poorly on your company's commitment to customer service.
I am deeply disappointed by the apparent laziness and incompetence displayed in handling such a straightforward task. As a customer, I expected prompt and efficient service, which has clearly not been delivered in this instance.
I demand an immediate refund for the remaining days of coverage beyond March 31, 2024. Additionally, I insist on receiving compensation for the inconvenience and frustration caused by the delay and lack of communication.
It is regrettable that I have been forced to resort to such measures, but I have no choice but to express my dissatisfaction publicly if necessary to ensure that my concerns are addressed promptly.
I expect a prompt response and resolution to this matter.
TK
Trevor K's update10 Apr 2024, 13:53
Reviewer Update
I am writing to express my extreme dissatisfaction with the handling of my recent policy cancellation request.
On March 31, 2024, I submitted a request to cancel my policy, which was only actioned on April 3, 2024, despite the initial request date. This delay resulted in unnecessary coverage for seven days beyond my cancellation request.
Furthermore, it has now been seven days since the policy was canceled, and I have yet to receive a refund for the premium paid for the period beyond March 31, 2024. This lack of urgency and efficiency in processing refunds is unacceptable and reflects poorly on your company's commitment to customer service.
I am deeply disappointed by the apparent laziness and incompetence displayed in handling such a straightforward task. As a customer, I expected prompt and efficient service, which has clearly not been delivered in this instance.
I demand an immediate refund for the remaining days of coverage beyond March 31, 2024. Additionally, I insist on receiving compensation for the inconvenience and frustration caused by the delay and lack of communication.
It is regrettable that I have been forced to resort to such measures, but I have no choice but to express my dissatisfaction publicly if necessary to ensure that my concerns are addressed promptly.
I expect a prompt response and resolution to this matter.
Auto & General's replyOfficial
10 Apr 2024, 14:03Good day Trevor,
We are sorry to hear about the service you have received and the matter has been escalated to the relevant team to assist you.
King regards, The Auto & General team.
We are sorry to hear about the service you have received and the matter has been escalated to the relevant team to assist you.
King regards, The Auto & General team.
Auto & General's reply10 Apr 2024, 14:03
Official
Good day Trevor,
We are sorry to hear about the service you have received and the matter has been escalated to the relevant team to assist you.
King regards, The Auto & General team.
We are sorry to hear about the service you have received and the matter has been escalated to the relevant team to assist you.
King regards, The Auto & General team.
TK
I'm frustrated by the unnecessary delay in addressing what should be a simple request. It's disheartening to see such poor service from your company. In the upcoming weeks, I'm planning to share my experiences through multiple reviews to ensure others are aware of the subpar service you provide. It's essential that people understand the reality of dealing with your company, and I feel compelled to warn them about the lack of care for customer needs. Your focus on profits over customer satisfaction is evident, and I believe it's time for individuals to reconsider their association with your company. I insist on receiving an update regarding the status of my refund without further delay.
Trevor K's updateReviewer Update
12 Apr 2024, 11:00I'm frustrated by the unnecessary delay in addressing what should be a simple request. It's disheartening to see such poor service from your company. In the upcoming weeks, I'm planning to share my experiences through multiple reviews to ensure others are aware of the subpar service you provide. It's essential that people understand the reality of dealing with your company, and I feel compelled to warn them about the lack of care for customer needs. Your focus on profits over customer satisfaction is evident, and I believe it's time for individuals to reconsider their association with your company. I insist on receiving an update regarding the status of my refund without further delay.
TK
Trevor K's update12 Apr 2024, 11:00
Reviewer Update
I'm frustrated by the unnecessary delay in addressing what should be a simple request. It's disheartening to see such poor service from your company. In the upcoming weeks, I'm planning to share my experiences through multiple reviews to ensure others are aware of the subpar service you provide. It's essential that people understand the reality of dealing with your company, and I feel compelled to warn them about the lack of care for customer needs. Your focus on profits over customer satisfaction is evident, and I believe it's time for individuals to reconsider their association with your company. I insist on receiving an update regarding the status of my refund without further delay.
TK
Trevor K's updateReviewer Update
12 Apr 2024, 11:03 I refuse to tolerate mistreatment by a company, especially when it comes to my hard-earned money. It's unacceptable that I now have to plead for the return of funds rightfully owed to me. It's been over 8 days without any indication of when my refund will be processed. This level of disregard for a customer's financial rights is outrageous.
I am deeply disappointed by the lack of accountability and efficiency displayed by your company. As a result, I am left with no choice but to escalate this matter to the ombudsman. Your company's inability or unwillingness to promptly refund a customer's money is utterly unacceptable.
This experience has been eye-opening, and I feel compelled to share it with others. I will not hesitate to warn friends, family, and anyone who will listen about the appalling service provided by your company. No customer should have to endure such disregard for their financial well-being.
It's time for your company to acknowledge its failures and take immediate action to rectify this situation. I demand nothing less than the swift return of my funds and an explanation for this gross mishandling of a basic customer service request.
I am deeply disappointed by the lack of accountability and efficiency displayed by your company. As a result, I am left with no choice but to escalate this matter to the ombudsman. Your company's inability or unwillingness to promptly refund a customer's money is utterly unacceptable.
This experience has been eye-opening, and I feel compelled to share it with others. I will not hesitate to warn friends, family, and anyone who will listen about the appalling service provided by your company. No customer should have to endure such disregard for their financial well-being.
It's time for your company to acknowledge its failures and take immediate action to rectify this situation. I demand nothing less than the swift return of my funds and an explanation for this gross mishandling of a basic customer service request.
TK
Trevor K's update12 Apr 2024, 11:03
Reviewer Update
I refuse to tolerate mistreatment by a company, especially when it comes to my hard-earned money. It's unacceptable that I now have to plead for the return of funds rightfully owed to me. It's been over 8 days without any indication of when my refund will be processed. This level of disregard for a customer's financial rights is outrageous.
I am deeply disappointed by the lack of accountability and efficiency displayed by your company. As a result, I am left with no choice but to escalate this matter to the ombudsman. Your company's inability or unwillingness to promptly refund a customer's money is utterly unacceptable.
This experience has been eye-opening, and I feel compelled to share it with others. I will not hesitate to warn friends, family, and anyone who will listen about the appalling service provided by your company. No customer should have to endure such disregard for their financial well-being.
It's time for your company to acknowledge its failures and take immediate action to rectify this situation. I demand nothing less than the swift return of my funds and an explanation for this gross mishandling of a basic customer service request.
I am deeply disappointed by the lack of accountability and efficiency displayed by your company. As a result, I am left with no choice but to escalate this matter to the ombudsman. Your company's inability or unwillingness to promptly refund a customer's money is utterly unacceptable.
This experience has been eye-opening, and I feel compelled to share it with others. I will not hesitate to warn friends, family, and anyone who will listen about the appalling service provided by your company. No customer should have to endure such disregard for their financial well-being.
It's time for your company to acknowledge its failures and take immediate action to rectify this situation. I demand nothing less than the swift return of my funds and an explanation for this gross mishandling of a basic customer service request.
Auto & General's replyOfficial
12 Apr 2024, 11:13Good day Trever,
An urgent message has been sent to the relevant department to assist you with feedback regarding your refund.
Kind regards,
The Auto & General team
An urgent message has been sent to the relevant department to assist you with feedback regarding your refund.
Kind regards,
The Auto & General team
Auto & General's reply12 Apr 2024, 11:13
Official
Good day Trever,
An urgent message has been sent to the relevant department to assist you with feedback regarding your refund.
Kind regards,
The Auto & General team
An urgent message has been sent to the relevant department to assist you with feedback regarding your refund.
Kind regards,
The Auto & General team
TK
Trevor K's updateReviewer Update
12 Apr 2024, 11:54 You can disregard addressing the query, as I escalated it yesterday, contrary to your mention of it being escalated today. I've already taken the necessary steps by escalating the query to the ombudsman for swift resolution. Thus, you may close this query with the reference ID E7JVD4N7.
TK
Trevor K's update12 Apr 2024, 11:54
Reviewer Update
You can disregard addressing the query, as I escalated it yesterday, contrary to your mention of it being escalated today. I've already taken the necessary steps by escalating the query to the ombudsman for swift resolution. Thus, you may close this query with the reference ID E7JVD4N7.
Auto & General's replyOfficial
12 Apr 2024, 12:36Good day Trevor,
Thank you.
Kind regards,
The Auto & General team
Thank you.
Kind regards,
The Auto & General team
Auto & General's reply12 Apr 2024, 12:36
Official
Good day Trevor,
Thank you.
Kind regards,
The Auto & General team
Thank you.
Kind regards,
The Auto & General team