TD
Tshepiso D

1 reviews | Active since Feb 2018

09 Feb 2018, 14:25

Cancel my Policy

Bad Costomer Service

Since end of november 2017 requesting to close my policy. always saying consultant will call me. no one called me up untill today.

Please cancel my policy and refund my money since november. my Policy number ********** 04

0
Replies (4)
Auto & General
Auto & General's reply09 Feb 2018, 14:38
Official

We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

TD
Tshepiso D's update09 Feb 2018, 14:42
Reviewer Update
Still waiting .....
Auto & General
Auto & General's reply09 Feb 2018, 15:10
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that we have cancelled the policy effectively. We will investigate your allegations pertaining to previous cancellation requests and revert.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply22 Feb 2018, 09:10
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that we were unable to trace any requests for cancellation of the policy, hence there is no refund due.

We do however confirm that upon receipt of your complaint, the policy has been cancelled effectively and that you were informed about cancellation.

Kind Regards,

The Auto & General Team.