1 reviews | Active since Dec 2013
Cancel
I have car insurance with above mentioned company. Last year my insurance premium was increased after they 'reviewed' my policy. I contacted them and asked that they cancel my policy as I don't understand how they can increase the premiums even though the value of the car is decreasing. I spoke to a consultant who something out for me and gave me a lesser premium. Now again this year my premiums have increased by more than R200. I sent an email to the company on the 29 March 2018 and received no feedback or call back. Yesterday a debit order SMS came through informing me of the debit order that went through for the insurance. I don't know how you can not bother answering or getting back to a customer but not forget to debit my account for an insurance I don't want no more. I need to have this month's premium reversed and my account canceled with you guys.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have attempted to contact you, without success and we have left a message on your voice mail. We will appreciate it if you will contact our Customer Relation Specialist in order to resolve your complaint.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have attempted to contact you, without success and we have left a message on your voice mail. We will appreciate it if you will contact our Customer Relation Specialist in order to resolve your complaint.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
Best regards,
Dear Nobantu,
I have left a message on your voice mail, since i am unable to get hold of you. If at all possible, kindly contact me back in order to resolve the matter.
Regards,
Dorothy Smit,
***
Best regards,
Dear Nobantu,
I have left a message on your voice mail, since i am unable to get hold of you. If at all possible, kindly contact me back in order to resolve the matter.
Regards,
Dorothy Smit,
***
Best regards,
Update:
We have attempted to contact you again, without success. We have corresponded to you via email and will appreciate it if you will contact us back.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We have attempted to contact you again, without success. We have corresponded to you via email and will appreciate it if you will contact us back.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We are pleased to confirm that this matter has been resolved.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We are pleased to confirm that this matter has been resolved.
Please accept our sincere apologies for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
You are most welcome and we appreciate your feedback.
Have a great day further,
Kind Regards,
The Auto & General Team.
Best regards,
You are most welcome and we appreciate your feedback.
Have a great day further,
Kind Regards,
The Auto & General Team.
Best regards,