Can I please have my refund Please?

When my policy started, I was debited twice, and one amount was almost double my monthly premium, I only received 1 refund for the difference, the second amount of R123 was not refunded. I was advised that it will be credited to my next premium, which didn't happen. Instead my premium went up without my knowledge,with 41,35. When I inquired, I was told it will be fixed, which didn't happen. I cancelled my policy, now there's a debit order that went off my account for 94,02 for the very same policy that I cancelled. Can I please have all these funds back into my account. I have sent emails, instead of getting my money back or a response, an email with a different client's personal detail on it is forwarded to me, how can Auto & General distribute personal information to third parties without owners consent. How do we know that our personal info is not sold to third parties. All i got was an email to say the email was forwarded in error.