Burglary Nightmare made worse by Auto and General

My father had a burglary and we claimed. Eventually we found certain items and confirmed it is only a TV and a DVD. After sending comprehensive requirements such as an A1 and A Statement from the police, Proof of Purchase, Model and Serial Numbers etc, I was informed by the consultant she forgot to send a form to complete - this is a week and a half later - the consultant being Dinah Mohlala. I sent the other documents and got a receipt acknowledgement from the system. I called thrice to follow up. Each call being more than a half an hour! After the calls, I was informed despite the receipt acknowledgement from the system, the documents were not received! I sent it back to Dinah Mohlala and I was told to complete another form. This form was an Inventory of the whole house (Note two items were ****** and my dad is sitting without a TV for a week and a half now). After telling Dinah Mohlala that this is unacceptable, she became very sarcastic and condescending with me. I am really disappointed in the service and will definitely be cancelling the policy. I completed the form and sent it to her on the same dayand I got aphone call