LN
Lindeni N

1 reviews | Active since Sept 2014

26 Aug 2016, 12:36

Breach of contract/Prejudice

<p>When I agreed to the telephonic begging to take the policy, I specifically and emphasized to the consultant that the 1st premium must be on deducted on the 1st of September 2016 but to my surprise the agent went and made it 1st August 2016. How could I have told them August when I new very well that my salary will go to that account and of August.</p> <p>Also the agent told me that as soon as I agree to the policy I'm covered to my surprise, I'm only covered once the premium is received. This is blatant disrespect when someone is going to take almost 3hrs of your time processing and asking you questions only to find that she is feeding the system lies just to score herself commission. They mustn't even read the clause that the calls are recorded because obviously that is just to **** clients.</p> <p>I am beyond annoyance because this woman harassed me the whole day and only to find out she is doing nonsense generating unnecessary unpaid debit fees which are for my expense now. And these are the things that make the claim invalid when the time comes because you tell the agents one thing and they capture nonsense.</p> <p>I'm really beyond annoyance.</p>

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Replies (1)
Auto & General
Auto & General's reply30 Aug 2016, 09:08
Official

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialist, the policy that you are referring to is a value added policy. We have requested our Value added team to investigate your complaint and provide you with feedback herein.

Kind regards,

The Auto and General Team.