1 reviews | Active since Mar 2018
Breach of contract
I have an ongoing third party claim with Auto & General since February 2018 . They sent me an offer to sign which I did on 16 April 2018. Only to amend the offer the next day. After a couple of emails going back and forth, I consulted with my lawyer and was informed that the first offer they sent and I signed is a legally binding document and therefor the amended offer does not have merit. Then the Third parties liability consultant Vhutshilo Maluleke rep**** with this: I acknowledge receipt of your mail. Kindly be advised that the matter will be closed and will be re-opened once the signed (amended) offer is received. What does this mean?? Makes no sense! Once I sign the amended offer that is it. I will not stand for this. Auto & General needs to pay the first offer I signed on 16 April 2018.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have reviewed the matter and agreed to settle the claim on the original offer that was made to you.
We are pleased that this matter has been resolved to your satisfaction and apologise for any frustration this has caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have reviewed the matter and agreed to settle the claim on the original offer that was made to you.
We are pleased that this matter has been resolved to your satisfaction and apologise for any frustration this has caused.
Kind Regards,
The Auto & General Team.