JC
Johan C
1 reviews | Active since Apr 2010
24 Feb 2016, 15:45
Billing date changed
Not sure if this is standard practice, but it seems that without confirming with me, you changed the date of a debit order. Now, you want to charge admin fees for something I didn't authorise. Please explain yourself
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Auto & General's replyOfficial
24 Feb 2016, 15:55Hello Fouche123,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We have requested that you are contacted by our policy services department to discuss the change in debit order dates. We are sure that we will be able to resolve this matter and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We have requested that you are contacted by our policy services department to discuss the change in debit order dates. We are sure that we will be able to resolve this matter and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
Best regards,
Auto & General's reply24 Feb 2016, 15:55
Official
Hello Fouche123,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We have requested that you are contacted by our policy services department to discuss the change in debit order dates. We are sure that we will be able to resolve this matter and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We have requested that you are contacted by our policy services department to discuss the change in debit order dates. We are sure that we will be able to resolve this matter and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
Best regards,