MB
Mbali B
1 reviews | Active since Dec 2015
15 Dec 2015, 07:24
Billed my account 5 days before the agreed upon dt
I have been with auto and general forever for my car insurance. They deduct on a certain date, which is on my pay pay and have never had a problem.<br> <br> This month they decided to deduct 5 days before the agreed upon date without my authority. What would possess them to decide to manage my finance by deducting money from my bank account 5 days before pay day. <br> It is wrong because it's not as per the agreed contract and it has caused great inconvenience that is really unnecessary.
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Replies (1)Auto & General's replyOfficial
15 Dec 2015, 09:17Hello MbaliB123,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
We hope that the interim solution meets your approval.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
We hope that the interim solution meets your approval.
Kind Regards,
The Auto & General Team
Auto & General's reply15 Dec 2015, 09:17
Official
Hello MbaliB123,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
We hope that the interim solution meets your approval.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience caused.
We hope that the interim solution meets your approval.
Kind Regards,
The Auto & General Team
