Billed for things no one can explain!!!

Yet again appalling service from an insurance i have been with since 2003, i wake up this morning 20 March 2018 to find an email from Auto and General saying that I am not covered for this month , in earlier last week i made a call to ask why there was more debit orders more especially R320 and R173 the consultant could see them but did not explain and promised to investigate and get back to me, I did wait unfortunately I couldn't wait any longer I went to the bank to reverse the payment in which I did not understand and which I questioned in particular the R320..besides this month alone debit orders of R4250, R173, R320 and R2640 was done from my account and if I won't be covered in need an explanation to why....????.

Now tell me how am i not covered???? I want clear answers and not 6 months long investigations!!! This month alone a deduction of R173,R4250 R2640 and R320 which I demanded explaining and was not explained up to this very day that's why I took the liberty to go to my bank and reverse in actually fact should have been the two payment R174 and R320 the R2640 could be for the half down of the disc 4 which I have no question about and if you saying I am not covered can you people call me or send me an email with an explanation as to why I cannot be covered for this month???? This needs to be resolved by close of business today!!!