Biggest *****sters!!!!

My cousin was involved in a car accident on the 24/12/2024, he is in the taxi industry. When he was signing up for the insurance, he was transparent that the vehicle was going to be used for business purposes and that is as a taxi. Person who assisted him, said that this fits under "shuttling services" type of business cover. Fast forward to now, the accident happened and he was fortunately not working at the time of the accident, i.e. did not have a single paying passenger on the vehicle. The vehicle was off-duty. The vehicle is beyond repair, Auto & General has rejected the claim saying that he misinformed them and said the vehicle will be a shuttle service when he in fact he honest and said the vehicle will be operating as a taxi to ensure that he has business risks covered. It took them over a month to reject the claim because they were searching for non-existent loopholes to reject this claim. If an error was made, it was from their side by giving him a cover they knew will not cover his risks and his been paying his premium monthly, even paid a premium whilst he was awaiting for the approval of the claim. If they knew that his insurance was not fully covering his risks during this process, why take his money? This is unacceptable and it is daylight *******, this has left him devastated and can barely even talk because of the mental stress this has him in. Not only has he lost a source of income but the insurance which he has been diligently paying, even during this process, has de*****ed him and has found a moot point for rejecting his claim. We will be sharing his experience on all social media platforms, this is unacceptable until they review the rejection and do what is right!!!