Betterlife-Auto and General

Worst Insurance ever.

I have house insurance with Betterlife(Auto and General) Over a month and my leak is not sorted out. My kitchen cupboards were taken out to attend to the leak 3 weeks after a put in the claim. It is left open and taken out and no one has returned to fix the leak and put the cupboards back. I think that any rating above 0 starts is no high. But i have to choose one. Why eould jou say my house is to old to fix the leak? The age was never asked when I took out the insurance???? I have been paying for over 3 years with no problems. Nou that I need you you are not there for me. My water bill is sky high because of the leak and you just do not care. People please be warned.