Better Car worst option

My vehicle was ****** and was recovered but it was involved in an accident. The individuals reaponsible drove my vehicle through a wall. The consultant handling my claim never phoned me back to discuss what is happening with my claim I had to phone Auto & General everyday to follow up on the status of my claim. After numerous delays and petty requests from Auto and General to attend to my claim i finally got a result which I am not happy with. I took the Better Car option that was presented to me by the sales consultant which covers you for a newer year midel vehicle obviously at a higher premium. The assesor found that my vehicle be written off due to the fact that it would be uneconomical to repair. Only to find out from the consultant handling my claim that Better Car only comes into effect when the vehicle is written of in an accident and not when it is ******. My argument is that my vehicle was written of because it was in an accident irrespective of it being ******. The claim is for a damaged vehicle not a ****** vehicle the vehicle is at the premises of the assesor it was recovered because I was forced by Auto & General to install a tracker unit by Netstar to get the better premium. To me it does not matter if the vehicle is ****** or written of in an accident the fact stands that I no longer have my vehicle and the reason for insurance is to be exactly where you was before the incident not worse off. I will advise everyone to never take the Better Car option or even consider Auto and General as a insurer for vehicle insurance they look for ways to not pay out claims.