RB
Reinhard B
1 reviews | Active since Mar 2019
03 May 2019, 15:05
Be warned - your e-mail instructions to cancel a policy will not stand!
We sent an e-mail instructing Auto And General to cancel a policy. They still continued deducting 2 month's debit orders after our cancellation. In the end I had to call them in order to cancel the policy and to get a refund. They haven't apologised nor did they offer any compensation. Their business retention strategy caused us a great deal of suffering.
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Replies (2)
Auto & General's replyOfficial
03 May 2019, 15:25We acknowledge receipt of your complaint.
We will contact you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will contact you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply03 May 2019, 15:25
Official
We acknowledge receipt of your complaint.
We will contact you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will contact you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
03 May 2019, 16:15Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and the refund has been processed, the funds will reflect in the policy holder's account within a period of three working days.
We also apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and the refund has been processed, the funds will reflect in the policy holder's account within a period of three working days.
We also apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply03 May 2019, 16:15
Official
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and the refund has been processed, the funds will reflect in the policy holder's account within a period of three working days.
We also apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled and the refund has been processed, the funds will reflect in the policy holder's account within a period of three working days.
We also apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.