GM
Garth M
1 reviews | Active since Dec 2013
23 Oct 2015, 07:40
BE VERY CAREFULL on USING Auto and General Insuran
I lodge a claim for a Windows Tablet PC with Auto and General Insurance - The unit was damaged during transportation in my briefcase<br> <br> Herewith a copy of their reason for rejecting my claim:- In our opinion and expertise this is due to Manufacturer default or Wear & Tear as there is no physical damage.<br> <br> I find this attached report Absolutely shocking.<br> <br> Firstly, I it was a manufacturing defect the unit would have stopped working with a few days of purchasing it<br> Secondly - wear and tear - I us it once a month - when I travel - what wear and tear<br> <br> I have been in the IT industry for more than 30 years and I have never heard of such *******<br> <br>
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Replies (1)Auto & General's replyOfficial
27 Oct 2015, 13:51Hello gmaynard,
Thank you for bringing this matter to our attention.
We confirm that very brief contact was established with you.
We acknowledge the frustration and would have wanted an opportunity to assist with a resolution.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that very brief contact was established with you.
We acknowledge the frustration and would have wanted an opportunity to assist with a resolution.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply27 Oct 2015, 13:51
Official
Hello gmaynard,
Thank you for bringing this matter to our attention.
We confirm that very brief contact was established with you.
We acknowledge the frustration and would have wanted an opportunity to assist with a resolution.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that very brief contact was established with you.
We acknowledge the frustration and would have wanted an opportunity to assist with a resolution.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
