LK
Lollie K

1 reviews | Active since Apr 2021

15 Apr 2021, 22:44

Be careful they do not care for their own clients and verbally abuse and berate you when they need to pay out when their client made a mistake.they will not protect you.

After complaining on here get a phone call promise to have things sorted out because they refuse to pay out for what their client did (he is even crimaooy being charged) still saying its our fault. Directly after hanging up I called the police detective who informed me that not only have you giving more proof with the statement you say ur client has made by you being very different with what the police report has, you put ur client I. This mess because he believed you paid out to us but that lie made the detective want to take this case you called and made promises yet after one call nothing. You got your client in what should have been an accident now charged with not neglect driving but reckless indargement all because you want to save your money. You refuse to send email addresses to witch my stamen a witness stamen that will be testefilying against your client nor the summons from the police or the docet against your client can bes ent with evidence flat out proof of what happened can be sent nor do you car that I'm the passenger the one who fpatlined 3 times now have more damage than ever not to mention the ptsd I still suffer and the verbal abuse your staff has done to my husband not to mention one of your call center personal saying police don't matter when the case arised that police are involved stating they must just do their duty. I'm still waiting on the recordings because the 20th when I see the detective again he wants to hear how much your camapany faules their investigations. You refuse to do anything and already paid to your client. And yet the inoccent people who followed the laws of the road when ur client drove 120 over the robot has to suffer because our car was a write off. I hope for goodness sake no one makes a mistake to believe you really care for them when you have not once but twice now given proof of stamens from your client being a lie. You now are just as much responsible for what's happening he wrote off our car and almost killed me. Leaving me damaged and scared for life and you just want to protect your money. Ur gals claims off without video proof we never pay off knowing with the robots off there will be none. You are ******** and inhuman. You will rather protect yourself and ur money than the clients of yours. I am not going to leave this here this is just the start I've already spoken to a lawyer. People be warned they will rather see you in jail than protect you as a client. Obviously you did not read the police report otherwise you would have know the statement you said. (on recording) was fals and only going to incriminate your client more. And yes you all were aware your client is facing ******** charges I made it very clear before hand to see if you would keep that in mind as to not incriminat your client even more. But hey not one cared. I've even told the lawyer just how bad your staff antagoniste my husband verbally abused even refused to let him speak has emotionally and mentally damaged him.

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Replies (1)
Auto & General
Auto & General's reply16 Apr 2021, 09:57
Official
Hi Lollie,

We acknowledge receipt of your complaint. 
 
We would like to look into your matter, please send us a private message with our client's policy or ID number.

Kind Regards,
The Auto & General Team