KC
Kenan C

1 reviews | Active since May 2016

19 Jul 2022, 13:38

Be careful, do not use Auto & General

Be careful, do not use Auto & General. I am very thorough when selecting insurance as you can imagine that if a large claim is for some reason not paid out it can be financially ruining.

I did my research and asked all the questions when considering using A&G, but when my wife one day used my new car to take our sons friend home, she crashed the car. The repair cost was valued to something like R380k. They sent out an investigator as if I had committed some type of crime. All in all, I have been rudely treated, accused of driving the car, which I did not, and in the end my claim was rejected due to my wife's apparent speeding, which is not like her at all. I don't think she has ever received a speeding ticket in one of our vehicles, and instead it seems to be inline with her report of accidentally pushing the accelerator instead of the break having only driven my new car twice before. I am now sitting out of pocket and my only mistake was selecting the wrong insurance company to cover my car...

0
Replies (2)
Auto & General
Auto & General's reply19 Jul 2022, 13:50
Official
Hi Kenan,

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team
KC
Kenan C's update19 Jul 2022, 15:12
Reviewer Update
My attorney will be in touch. Getting your own back here is going to cost me additional thousands. I will never make the mistake to go with Auto & General again... I await all evidence and recordings you have against me. I will reply back here for updates on this case for those who would wish to follow it.