BadCall Centre Service at Auto & General Claims!!!

I have been trying to claim from my Auto & General Cellphone Insurance for 2 months now. Every-time I contact the claims department number ***) the line gets cut off. When I try to call the number again, I get through and every-time someone takes down my details but I never get a response!!! I am extremely unhappy. I am usually not one to complain but i'm very disappointed. Iv'e resorted to publicly voicing out my frustration because I'm hoping that someone will assist me. If there is any Auto and General Cellphone Insurance Employee on this page, kindly assist me. My phone is damaged and I need to claim from my insurance. Please assist.