BAD WAY TO ENTER 2018 WITH AUTO AND GENERAL

This (January 2018) is my first month with Auto & General and I'm already experiencing problems. The agreement was that my debit (R1 732.35) order will go off on 25 January 2018. On 25 January, R1 985.45 is debited from my account. On 30 January, I get an e-mail that tells me I missed my R1 732.35 premium. I call Auto & General, they refer me to Quality Quote(1st time I hear about them). Quality Quote ask me to email my bank statement to proof that the debit order did go through. I do that and this was their response.

"Good day Ms Kekana

I trust you are well. Thank you for your call. As per telephonic discussion, we looked into the deductions that was launched. We do see a double deduction and as per the financial department, however they advising that we have not received the payment on the 25th January 2018. The bank statement advises other wise, I have sent the bank statement off to be looked at and the additional payment to be waivered/removed if payment was successful. I will provide further feedback once received. Thank you. Kind Regards Quaanitah Customer Service Consultant"

I'M STILL WAITING FOR THE FEEDBACK. I SPOKE TO MORE THAN 5 PEOPLE AND BEEN TAKEN FROM PILLAR TO POST. QUALITY QUOTE NEVER ANSWER THEIR PHONES. I DON'T KNOW WHY BECAUSE BEFORE I JOINED AUTO & GENERAL EVERYONE WAS AVAILABLE AND WAS WILLING TO HELP. NOW THAT I HAVE ARRIVED, NO ONE CARES. I NEED ANSWERS ON WHAT HAPPENED TO MY MONEY AND A CONFIRMATION IN WRITING THAT I AM COVERED FOR JANUARY 2018 BECAUSE I'M DEFINITELY GOING TO LOOK FOR ANOTHER INSURANCE. I DO NOT WANT TO GO THROUGH THE SAME HASSLE WHEN IT IS TIME TO CLAIM, NO THANKS.