Bad Serving and staff bad attitude from Auto and General and Renew It Green Stone.

I was involved in a car accident last year December. My car was sent to renew it greenstone, Michelle Marx our service consultant advised us that the vehicle will be fixed in 6 weeks and that she will call us every week to give us the progress of the repairs. She did not call us at all. On the 10 of March after three months, I call Renew It Green Stone to get the development of the car repairs, and Michelle informed that the car would be ready by the end of the week, it just needed to go for quality control. On Friday I called Renew It Green Stone to arrange for the collection of the car, I was told the vehicle is not yet ready the guy from QC will only be available on Monday- (Nobody from Renew It Greenstone bothered to call me to inform about this). On Tuesday when I supposed to collect the car, I was told the vehicle had failed QC –( Again no communication I had to call Renew It, Greenstone,). I then called Auto and General repairs to complain about Renew It Greenstone lousy service and they promised the matter would be escalated to the senior managers.

On the 22 of March, one of the managers called me to come to collect my car. However, when I got home I realised that the vehicle was not fixed properly : • The wiper was not working • The wipers water tank was linking fixed • The car bonnet was not closing properly • The car was jerking, and there was a funny noise when you apply your brakes. These are the basic things which should have been picked up in QC.

I returned the car to Renew It Greenstone, where Marvin Motsepe from Auto and General assisted me. He assured me that the vehicle would be sorted out in five days. It’s been now six weeks the car is still not fixed. How long does it take to fix the car wipers and water tank? I’ve been given a run around about the return date of the car by both the agents of Auto and General (Marvin Motsepe and Ruan Strydom) and their repairs manager Thembi Hlaza whom I called twice, and she promised to call me back with the feedback, but she did call again. My problem is I’m the one who has to call Auto and General every day. There is no communication from their side. Also, the ****py attitude of their staff that Ruan Strydom dared to tell me that “I’m not calling you back because I don’t have any feedback for you, your car has been sent to BMW Sandton. The arrogance of this man my vehicle has been for repairs for almost six months, and you are at fault you don’t even bother to apologise.